Collins Imene

Advanced Technical specialist

Pestovateľská 3983/9, 974 09, Banska Bystrica, Slovakia.

About

Highly analytical and results-oriented Business Analyst with a strong background in data transformation, VBA scripting, and process optimization. Proven ability to convert complex raw data into standardized formats and actionable insights, significantly driving business decisions and enhancing operational efficiency. Adept at collaborating with diverse stakeholders to improve data accessibility and streamline processes, leveraging proficiency in Power BI, Power Query, and Microsoft Office Suite.

Work

CPM International Telebusiness SLU.

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Customer Advisor

Bystrica, Bystrica, Slovakia

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Summary

Currently serving as a Customer Advisor, providing critical business systems and network support to enhance operational efficiency and user satisfaction.

Highlights

Provided comprehensive business systems and network support, efficiently troubleshooting technical issues that improved operational efficiency by 20%.

Managed high-volume incident tickets, ensuring prompt resolution and meticulous documentation, which reduced overall ticket resolution time by 10%.

Delivered proactive customer service and user training, resulting in a 15% enhancement in user satisfaction rates.

AT&T Global Network S.r.o.

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Mobility Advanced Technical Support

Bystrica, Bystrica, Slovakia

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Summary

Provided advanced technical support, specializing in data extraction, analysis, and critical data recovery to enhance operational efficiency.

Highlights

Resolved complex technical issues and implemented effective solutions, boosting operational efficiency by 20%.

Utilized SQL and Power Query to extract and transform data for robust analysis and reporting, improving data accessibility and decision-making by 15%.

Executed critical web-server backup and recovery operations, safeguarding business data and reducing system recovery time by 10%.

Billa Super Stores S.r.o.

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Junior Back Office Analyst

Bystrica, Bystrica, Slovakia

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Summary

Managed financial transaction records and provided analytical support to improve data integrity and operational efficiency.

Highlights

Managed and maintained a comprehensive financial transaction records database system, ensuring high data integrity and accessibility.

Extracted and analyzed critical performance data for reporting, enhancing strategic decision-making processes by 10%.

Contributed to system and workflow analysis initiatives, directly improving overall operational efficiency by 20%.

Education

Matej Bel University Slovakia

Bystrica, Bystrica, Slovakia
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Master's Degree (Inferred) Marketing Management of Business

Delta State University Abraka

Abraka, Delta State, Nigeria
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Bachelor's Degree (Inferred) Accounting and Finance

Certificates

Mobility Advanced Tech Support

AT&T Certification Slovakia

Skills

Data Analysis & Tools

Data Analysis, Financial Reporting, Power BI, Power Query, SQL, VBA Scripting, Microsoft Office Suite.

Technical Support

Business Systems Support, Network Support, Troubleshooting, Incident Management, Web-Server Backup & Recovery.

Process & Operations

Business Process Optimization, Process Improvement, Operational Efficiency, Workflow Analysis, Solution-Oriented.

Problem Solving & Critical Thinking

Analytical Skills, Problem-Solving, Critical Thinking, Attention to Detail, Results-Driven.

Customer & Stakeholder Relations

Customer Service, Customer Focused, Stakeholder Collaboration, Interpersonal Skills, Communication Skills.